Knowledge Center
Episode 138: Taking Social Determinants of Health Data from Analysis to Action with SS&C and Bergen New Bridge Medical Center
June 16, 2023
From WEDI's 2023 Spring Conference, Michael and WEDI Board Chair, Ed Hafner chat with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement channels including call, chat, website and app.